The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company “FEUILLE BLANCHE” to the consumer.
The site is the property of the company « FEUILLE BLANCHE » in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is prohibited without the express prior authorization of “FEUILLE BLANCHE”.
The online store at www.calzanera.ch has been set up by Feuilles Blanche, which is the operator of this site. Any order for a product appearing in the online store of the www.calzanera.ch website requires prior consultation of these general conditions.
Consequently, the consumer acknowledges being fully informed that his agreement regarding the content of these general conditions does not require a handwritten signature.
of this document, insofar as the customer wishes to order online the products presented in the context of the website store. The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility. The online store set up by Feuille Blanche as part of the website mentions the following information:
– legal notice allowing a precise identification of the company “FEUILLE BLANCHE” presentation of the essential characteristics of the goods offered
– indication, in Swiss francs of the price of the goods, as well as, if applicable, the delivery costs
– indication of the terms of payment, delivery, or execution
– the existence of a right of withdrawal
– the period of validity of the offer or price
– all of this information is presented in French. The consumer declares to have full legal capacity allowing him to commit himself under these general conditions.
Application of conditions
Proof of the transaction
The post office
Delivery problems due to the carrier
Limitation of liability
Volatile nature of the data collected on the Merchant’s site
Protection of personal data
Security of transactions
No partial validation
Article 1: Application of conditions
The seller is defined below as “WHITE SHEET”. The buyer is defined below as the company or the person signing and accepting these conditions of sale. The general conditions of sale apply exclusively to all sales concluded by « FEUILLE BLANCHE » both for its own account and for that of its principals. All other conditions are binding on the seller only after written confirmation from him. Information given on price lists, websites, etc. are given for guidance only and may, as such, be changed by the seller without notice. The mere fact of placing an order or accepting an offer from the seller implies unreserved acceptance of these general conditions. These general conditions can be modified at any time and without notice by calzanera.ch, the modifications then being applicable to all subsequent orders.
You declare that you are at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order on the Site.
Article 2: Orders
In the context of orders made on the « www.calzanera.ch » website, orders are effective from the date of debit from the buyer’s account for bank cards. The seller reserves the right to accept or refuse the buyer’s order, without any reason being given in this regard.
The consumer’s « double click » on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
« FEUILLE BLANCHE » reserves the right in any event to refuse or cancel any order from a customer with whom there is a dispute over payment for a previous order.
Retention of title clause: by express agreement, and in accordance with the provisions of the law of 12 May 1980, the products ordered remain the property of « FEUILLE BLANCHE » until full payment of their price by the customer. In the event of non-performance of its obligations by the customer, whatever the cause, calzanera.ch will be entitled to demand the immediate return of the products at the expense and risk of the customer.
Article 3: Price
The seller’s price list does not constitute a sale. It can be modified unilaterally without prior notice. The products are invoiced at the price agreed upon when ordering within the limit of the option period and general economic conditions (taxes, exchange rates, etc.), at the time of delivery. All prices are expressed in Swiss francs including tax. The price indicated does not include transport. The price indicated in the order confirmation is the final price, expressed inclusive of all taxes for Switzerland. This price includes the price of the products, handling, packaging and storage costs for the products, transport and commissioning costs.
The company “FEUILLE BLANCHE” presents on its website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking final order the essential characteristics of the products he wishes to buy.
Article 4: Packaging
We take the greatest possible precautions so that no damage occurs during transport. To avoid all temptation, our shipping packaging does not display any distinctive exterior signs.
Article 5: Product availability
All deadlines announced on the « www.calzanera.ch » site are understood to be working days (excluding Saturdays, Sundays and public holidays). Each product sheet indicates: Orders are processed, prepared and shipped, that is to say delivered to our carrier, within 24/72 hours from:
– validation of the payment by the customer when it is made by online bank card.
In general, orders are processed after validation of payment when they are paid online by credit card by www.calzanera.ch.
Article 6: Order confirmation
Contractual information will be confirmed by e-mail no later than the time of delivery or failing that, to the address indicated by the consumer in the order form.
Article 7: Proof of the transaction
The computerized registers, kept in the computer systems of the company “FEUILLE BLANCHE” under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
Article 8: delivery
In the event of a specific deadline (competition, travel, hospitalization, etc.), please let us know before placing any order.
The products are delivered between 2 and 7 days from receipt of payment for the order and sent to the address indicated by the consumer on the order form. After confirmation of the order, « FEUILLE BLANCHE » undertakes to deliver to LA POSTE SUISSE all the references ordered by the buyer. This period may vary slightly for orders placed on weekends. The post office delivers the order to the address of the purchaser provided by « FEUILLE BLANCHE ». All orders placed on www.calzanera.ch are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. Delivery will be made by La Poste in normal mode. Any delays do not give the buyer the right to claim
damages. “FEUILLE BLANCHE” cannot be held responsible for the possible loss of your order during its delivery to its destination address. The responsibility of
“FEUILLE BLANCHE” ceases as soon as the items are delivered to the Swiss Post. In the event of apparent defects, the buyer has the right of return under the conditions provided for in this document. Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk and peril of the recipient. Always check your package on arrival. You have 48 hours to make any reservations with the Post Office in the event of a missing item or damage.
Shipments outside of Switzerland may be subject to import charges and customs taxes when entering the destination country. These costs are the responsibility of the recipient. We have no control over these charges and we cannot predict the amount of such charges, if any.
We reserve the right not to deliver orders if we believe that the addresses communicated are not sure, for example, in a municipal postal address or a post office box EXCEPT in the case of a registered shipment chosen by the customer, the loss of the package is then insured and its value will be refunded to the customer as soon as the carrier has declared it as definitively lost.
Article 9: Post
All products are shipped by a Swiss Post service. This service offers you the possibility of picking up the products ordered at your post office near the delivery address if the initial delivery location is absent when the postman is presented.
Concretely, if you are absent on the day of delivery, your postman will leave you a calling card in your letterbox, which will allow you to collect your package at your post office during opening hours, within 15 days. The products of the post is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may get lost. In the event of a delay in delivery (more than 48 hours) compared to the date we indicated to you in the dispatch email, we ask you to notify us of this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be immediately forwarded to your home. If, on the other hand, the product is not found at the end of the 21-day period of investigation, La Poste considers the package as lost. It is only then that we can return a replacement product to you, at our expense. If the product (s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by check for the difference, or by requesting a complementary check concerning this price difference.
We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or of a strike.
Article 10: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, product missing compared to the delivery note, damaged package, broken products.) Must be indicated on the delivery note in the form of « handwritten reserves », accompanied by the customer’s signature. The consumer must at the same time confirm this anomaly by sending the carrier, within two (2) working days following the delivery date, a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by Email or by simple mail to:
Quartier de la Prairie 3 bis
1400 Yverdon / Switzerland
+ 4179 / 398.09.20
The consumer has a period of 7 working days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer’s order. If this period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
All returns must be preceded by the attribution of a withdrawal number obtained on + 41 79 398.09.20 from Monday to Friday from 2 p.m. to 6.30 p.m. and be returned to the following address:
Quartier de la Prairie 3 bis
1400 Yverdon / Switzerland
Otherwise the package will be refused.
The products remain subject to the legal withdrawal period of 7 days.
Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event that the right of withdrawal is exercised, the consumer has the choice of requesting the exchange or refund of the product if it is not available in the size corresponding to the customer. Redirection will be at the expense of the consumer.
In the event of the exercise of the right of withdrawal, « FEUILLE BLANCHE » will make every effort to communicate with the consumer within 15 days.
The consumer will then be reimbursed by crediting his bank account (secure transaction) in the event of payment by bank card.
Article 11: Guarantee
“FEUILLE BLANCHE” guarantees that all the items on our site are manufactured according to European rules. All the manufacturers of our articles have been carefully selected and each article passes a very strict quality control. Before we send the products to you, we check each item again. If the product you received had a latent defect that was not noticed (or could not have been noticed) you follow the instructions for returning a defective product.
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of latent defects in the item sold. The consumer is expressly informed that the company “FEUILLE BLANCHE” is not the producer of the products presented within the framework of the web site, within the meaning of law no 98-389 of May 19, 1998 and relating to product liability. defective. Consequently, in the event of damage caused to a person or to a good by a defect of the product, only the responsibility of the producer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of the said product. . The conditions and duration of the producer warranty are indicated on the product sheets. Taking into account the frequency of renewal of the components of technical products, “FEUILLE BLANCHE” may, on request, inform the consumer of the availability of spare parts for the products offered and how to obtain them if necessary.
Any return must be preceded by the prior agreement of « WHITE SHEET » and the allocation of a return number. Returns must be sent to:
Quartier de la Prairie 3 bis
1400 Yverdon / Switzerland
+ 4179 / 398.09.20
In the absence of prior agreement, attribution of a return number or in the event of sending to any other address of « BLANCHE », the goods will be returned to the customer freight collect. Returned products must be accompanied by their original packaging.
In any event, the customer benefits from the legal guarantee against hidden defects (Article 1626 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (article 1641 and following of the civil code).
The following are excluded from any guarantee:
1. Uses and maintenance not in accordance with the instructions for use provided with the product as well as faults in use or maintenance.
Damage due to handling error, connection (whether made with original accessories or with other accessories replaced by the customer), abuse or abnormal use, intentional or accidental physical modification , for use for professional or commercial purposes.
Spare parts or accessories whose replacement results from their normal wear and tear, or from routine maintenance operations: bulbs, batteries, seals, etc.
The costs of transport and modification of the device, in the event of a recall by the manufacturer for a serial defect.
Damage due to an external event (lightning, water damage, etc.).
Interventions carried out on the device by any person not authorized by the After-sales Service as well as malfunctions and deterioration resulting from such an intervention.
Article 12: payment
The price invoiced to the customer is the price indicated on the order confirmation sent by “FEUILLE BLANCHE”. Payments must be made in such a way that the seller can dispose of the sums on the due date. Unless special conditions expressly written, payments must be made by PayPal. For all payments made on the website, the seller reserves the right to accept the sale to ask the buyer to prove his identity and place of residence. Payment of the full price must be made when ordering. At no time may the sums paid be considered as a deposit or down payment. The payment methods will be by credit card.
The order will be automatically canceled and the customer notified by email in the event that the bank payment centers concerned have refused to give their consent.
« FEUILLE BLANCHE » has set up a procedure for verifying and requesting additional information from the customer, intended to ensure that the user of the bank card is its holder. The implementation of this procedure, which cannot be considered as a guarantee against any fraudulent use of a bank card or engage the responsibility of « FEUILLE BLANCHE », defers the validation of the payment until the end of the verification procedure. It may lead to the cancellation of the order.
Article 13: disputes
This contract is subject to Swiss law. www.calzanera.ch cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. It is the same for any modifications of the products resulting from the manufacturers. The responsibility of
“FEUILLE BLANCHE” will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help of: a professional association of the branch, an association of consumers or any other advice of its choice. It is recalled that the search for an amicable solution does not interrupt the « short period » of the legal guarantee, nor the duration of the contractual guarantee.
It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company for an amicable solution.
Article 14: Limitation of liability
The information given on the site, photographs, product sheets, prices, etc. are given for information only. www.calzanera.ch strives to ensure the accuracy of the information presented on the site. Errors that may have occurred are fortuitous and are corrected as soon as possible. The responsibility of www.calzanera.ch can not be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. The same is true for any product modifications decided by the manufacturers. In accordance with the texts in force, www.calzanera.ch is not responsible for the non-performance or improper performance of the control.
Article 15: Confidentiality
FEUILLE BLANCHE is committed to you, visitors and customers of our website, in order to guarantee the confidentiality of the personal information you provide to us
Article 16: Volatile nature of the data collected on the Merchant’s site
In order to process your order, we need to be able to know and remember some of the settings that are communicated to us by your computer: we need to know who you are and what products you are buying. Cookies are programs used for this sole purpose: to memorize the time of your visit, your identity (known through your username and password) and the contents of your shopping cart as you fill it. Once you have finished shopping, this information is automatically deleted, our « cookies » being those called « volatile cookies ».
Article 17: Protection of personal data
As a merchant site, the merchant collects a certain amount of information necessary to process orders. The merchant treats all this information with the utmost confidentiality.
Article 18: Security of transactions
Payment by credit card is provided by PAYPAL, recognized for its reliability in Internet transactions. The transaction between you and PAYPAL is encrypted (SSL). The banking information you give, encrypted on your own computer, will never circulate unencrypted on the Internet. No credit card number is stored at « FEUILLE BLANCHE »
Article 19: No partial validation
If one or more provisions of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other provisions will retain all their force. and their scope.
Article 20: No waiver
The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
Article 21: Title
In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
These general conditions are subject to Swiss law. This is the case for the substantive rules as for the formal rules. In the event of a dispute or complaint, the consumer will first contact the company « FEUILLE BLANCHE » to obtain an amicable solution. In the event of a dispute, the legal venue is that of the company “FEUILLE BLANCHE”
Quartier de la Prairie 3 bis
1400 Yverdon / Switzerland
+ 4179 / 398.09.20